I haven’t used a particular app in a little while. I just got a new Mac and I wanted to start fresh with it, so I had to re-download said app.

As it turns out, the app received a major paid upgrade since I last used it. The bad news is that I can’t find a download for the previous version for which I have a serial number. Now I need to spend $40 if I want to use this app again. Hooray?

By comparison, I re-downloaded a subscription app from the Mac App Store. I started it up, and it found my App Store receipt/account whatever and started working right away. No serial numbers. No $40 dead-stop paywall. No digging through email. No contacting support. It Just Worked.

I’m not trying to make a grand blanket statement about one business model or another. This is a large, complex discussion, and there is no One Business Model to Rule Them All.

But in this particular instance, I need to spend $40 I wasn’t planning on spending if I want to get back to work. From a user perspective, this sucks.

Liked it? Take a second to support me on Patreon!
You May Also Like

A list of small features and changes I would love to see in iOS 13

We all have hopes and dreams. Some of mine for iOS 13 focus on the polish and little details.

Newsletter issue 54 is out

I enjoy producing this newsletter, and it’s had great feedback so far. Hop in, the water’s warm, and free!

⌚️ One of my favorite Apple Watch use cases is grocery shopping

For me, it’s a use case that has less friction than carrying a physical list or even my iPhone.

Reasons to quit Twitter and Facebook and switch to Mastodon

These companies poison us and our communities for profit. It’s time to go elsewhere.